Travelling with prams and young children
Using public transport to get around with babies and young children is easy and affordable. You can travel comfortably by metro, train, bus, ferry and light rail with a pram, stroller or buggie. Children aged three years and under travel free. Children aged 4-15 (inclusive) pay child fares.
Allow plenty of travel time so you don’t need to rush. Always stay alert and do not be distracted by your mobile phone.
Never leave a pram or children unattended. Always keep a firm hold of your pram.
Park the pram parallel to the edge of the platform or footpath. Make sure the pram is a safe distance away and never pointing towards the tracks or road. When at ferry wharves, park the pram a safe distance away from the water’s edge. Always apply the brakes.
Whenever your child is in the pram, make sure they are securely strapped in. When young children are not in the pram, hold their hands when assisting them to get on and off public transport or when using escalators and stairs.
Keep children seated and close to you when waiting for and when on board public transport.
Where available, use the lift or ramp to get to and from platforms, stops and wharves with a pram.
The safest way to get off a train, bus or light rail with a pram is backwards. When getting on and off the ferry, fold down the pram and carry or assist your child across the gang way. Slow down and be aware of gaps and the gutters.
Prams should be placed where they are not in the way of other passengers or staff.
If you have any concerns or need assistance, ask transport staff.
Safety guide for each mode
Sydney Metro is a fully accessible railway, every metro station has lifts and all carriages are single-deck.
There is level access between platforms and carriages for prams and strollers. This means no ‘step’ into a carriage.
Metro platforms have automated screen doors that keep people and objects away from the tracks. Flashing lights and sounding chimes let you know when metro doors are opening and closing.
Each carriage has two multi-purpose areas for prams, luggage and bikes. If you need assistance you can approach staff or use a video help point at a metro station.
When travelling on metro services:
- If you have a pram, use the lifts to get to and from the platform.
- When travelling with young children, hold their hands on platforms, escalators and when getting on and off metro services.
- Never leave children, luggage or packages unattended on station platforms.
Board the train near the guard's compartment so staff can see that you and your child or children are safely on board before signalling to close the train doors.
On Regional trains
- Each train has a fold down baby change table. The train staff can show you where it is.
- Baby strollers, prams and capsules are classed as hand luggage.
The bus driver will wait until you have boarded, the pram is secure and you are safely seated before moving.
On accessible buses
Where possible the driver will lower the bus so you can get on or off the bus more easily when your child is in the pram. Upon request, drivers can also extend the accessible ramp where it is safe to do so.
Accessible buses allow children to remain in the pram while on board. There are specific accessible areas for prams and wheelchairs near the front of the bus. Ensure you have the pram secured, the child strapped in with the pram brake on. The front of the pram must be facing towards the back of the bus and be in firm contact with the panel or bar behind it.
In situations where the bus is full and the accessible area is already being used by other customers in wheelchairs or with prams, please fold the pram and store so it is not in the way of others and find a seat. Alternatively, you can wait for the next accessible bus.
Where available, attach the tether or restraining device provided through the pram handle as high as possible for maximum stability.
Remove all shopping, luggage or items that are hanging from the pram handles so the pram does not fall over. You can place them in the luggage rack, hold them or place them under your seat.
When the designated accessible space is occupied or required by a person with a wheelchair or with limited mobility, the pram must be folded and stowed. The child and parent/carer are not expected to leave the bus, but will need to find an available seat or another customer will need to offer their seat. It is not safe to stand and carry a child while the bus is moving.
If you wish to board a bus and place your pram in the designated wheelchair space and other customers are already seated in the folding seats in that space, you can ask them to move, but if they do not want to then you must fold the pram or stroller, carry the child safely and find an available seat. The driver can assist with requesting that other customers move, however the driver cannot make people move if they do not want to.
If the accessible door is the centre door, you will need to advise the driver that you wish to board via the centre door. The bus is required to remain stationary until the pram is secured.
Pram dimensions on buses
Prams less than 800mm wide will fit down bus aisles, which are built according to the Disability Standards for Accessible Public Transport 2002.
On some buses where there is no area for prams to be parked, you will need to fold the pram away. Either place it in the luggage rack or where it is not in the aisle or in the way of customers or staff. The children in your care will need to be seated with you.
Follow instructions from the crew, who will ensure that you are safely aboard.
- Always supervise children when on the wharf and on board the ferry at all times.
- Hold their hand or guide them to use the handrails when moving across the gangway or around the vessel.
- Remain seated – the ferry can move and sway if water conditions change.
- Do not sit on the bow or the side of the vessel.
- Do not lean out of the windows or stand on seats
- Do not sit children on the rails or on your shoulders.
If you have any concerns or need assistance, ask transport staff and the crew to assist.
Pram dimensions on ferries
Prams wider than 74cm will not fit on gangways. All prams should be collapsed before boarding.
If the service is crowded, it may not be safe to board the light rail. You may need to wait for the next service.
- When young children are not in the pram, keep them close to you. Hold their hand when boarding to ensure that they are not left behind.
- When on board, hold onto young children in case the vehicle moves suddenly.
Do not enter the rear or front single doors with a pram.